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help & faq

the questions
you actually ask.

→What does Contentiser actually read?

The creative, not just the numbers. A reel is sent to the model as video with its audio, so the read knows the hook was spoken, how often the edit cuts, and whether the on-screen text agrees with the voiceover. That is matched against how that specific account's audience responded.

→Do I need my client's permission?

Yes. You may only connect an account you own or have been authorised to manage, and you are responsible for telling your client what Contentiser does with their content. The acceptable use policy spells this out.

→Can my client see Contentiser?

Only if you want them to. Reads, briefs and ideas are shared by link, and with your agency's name and logo set in settings those pages carry your branding rather than ours.

→What does "8.5s avg watch" mean on a post?

It is Instagram's own average watch time: how long the average viewer stayed. It is not how much of the video Contentiser watched, which is always the whole thing.

→Can I see engagement split by followers and non-followers?

Not per post, and not from anyone. Instagram's API never splits engagement by follower status at any level. What you get instead is how far a post travelled beyond the people already following: new follows, profile visits, and reach against the following count.

→What happens to my data if I disconnect an account?

Every share link for it is revoked immediately and the stored Instagram credential is cleared. The posts and analyses you already paid for are kept, so reconnecting restores the history rather than re-reading and re-charging for it.

→How is production charged?

Separately from the subscription. AI generation and payments to human creators are charged as used, and what you charge your client on top is yours to decide.

→Can I try it before talking to anyone?

Yes. "Start free trial", at the top of every page here, creates an account with a 14-day agency trial, and you can connect a client and read it straight away. Book a demo whenever you want a person to walk you through it.

→Can I pay by card yet?

Not yet. Billing is not enabled in the product, so plans are arranged with us directly. Book a demo and we will sort it out.

Something not here? systems@contentiser.com